FAQs

Frequently Asked Questions about products, delivery and ordering.

Questions about RE-JUV

What is the RE-JUV® skin care product shelf life or expiration date?

Some RE-JUV® products do not have an expiration date. It is important to know there is a difference between an expiration date (expiry date) and recommended shelf life.

For products with an expiration date:

• The date will be on the container/jar on the label
• If stored properly, the formulation/ingredients are stable until the expiration date.
• We do not recommend using the product after the expiration date since it may not be as effective.

For products without an expiration date:

• Most unopened RE-JUV® products have a shelf life of 2-3 years from the date it was manufactured.
• If the product is beyond its shelf life, preservatives may not last and the product may change color. To ensure the best results we recommend replacing the product.

We recommend storing RE-JUV® products in a cool, dry place away from sunlight.

Replace the product if changes in color, texture, fragrance and consistency are seen.

Can you use RE-JUV® Super Vitamin C crème during the day?

Yes, you can use RE-JUV® Super Vitamin C crème during the day. We recommend applying the crème prior to sunscreen or a moisturizer. It is recommended you consult with your physician or dermatologist if using a retinoid, salicylic acid or benzoyl peroxide product.

Are your products safe for pregnant and nursing women?

We do not recommend use of RE-JUV® skin care products if pregnant or nursing. We also recommend consulting with your physician.

How long will it take to see results?

If recommended use directions of RE-JUV® skin care products are followed, most users notice improvement in 2-6 weeks, but transformation can take time.

Questions about ordering on Rejuvskin.net

Can I place an order by phone?

We regret we are unable to place orders by telephone. Orders must be submitted through our website.

How can I check my order status?

Once your order is shipped you will receive an email and tracking number provided by the Carrier that makes the delivery. Go to the website link and enter your tracking number to check the status of your order.

What is the return policy?

Please visit the Return Policy page on our web site for complete details.

How do I return or exchange an order?

Please visit the Return Policy page on our web site for complete details.

What should I do if having trouble placing an order or have an issue with my order?

Please contact us by email at our Contact Us  page.

Where is my order?

We apologize for any inconvenience, please know we are working as quickly as possible to get your order shipped. It usually takes 3-7 days for an order to arrive, but due to high volume and carrier delays it may take longer up to 10-14 days. Please use the tracking link in your shipping confirmation email to check the status of your order and allow a few extra days for the package to reach you. We truly apologize for any inconvenience. If you need further assistance, please reach us by email at our Contact Us  page.

How long will it take for my order to arrive?

Orders shipped by Standard Delivery take 3-7 business days to arrive once the order moves from Order Processing to shipped status. Deliveries to remote areas (Alaska, Hawaii) may require additional time.

Please visit Shipping Policy page on our website for more information.

DISCLAIMER

The information presented/provided on this website is not intended and should not be considered as medical advice specific for you or anyone, or for a specific condition and is not a substitute for professional advice, treatment or diagnosis. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use. Any health concerns with your skin can best be addressed during an exam with a physician and prescribed treatment. Do not use any products on this website if you are pregnant or nursing, have any medical or skin condition, eczema, open skin, any rash, very sensitive skin or using any prescription skin medications, salicylic acid, benzoyl peroxide, retinoids. If irritation occurs discontinue use and consult with a dermatologist. RE-JUV, LLC will not be held liable for any injury, damage or otherwise resulting from the use of any treatment or products within this website. Our products contain essential oils and nut extracts and thus customer discretion should be used, do not use the products, consult with your physician. These products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary for each individual. These statements have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. RE-JUV, LLC is an E-commerce store and is not associated with Google, Facebook, YouTube, Instagram, TikTok or any other social media companies.